CompTIA A+

CompTIA A+ covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. CompTIA A+ covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.

CompTIA A+

  • Distinguish between the functions of the BIOS chip and the CMOS chip.
  • Describe the characteristics of a typical CMOS setup program.
  • Recognize the configuration options offered by BIOS.
  • Describe the characteristics of the built-in diagnostic features of BIOS.
  • Match the potential problems with how they are monitored by the BIOS.
  • Match the expansion slots with their descriptions.
  • Distinguish between different types of RAM slots.
  • Recognize how the bus architecture functions.
  • Describe the characteristics of key motherboard connections.

Memory, Expansion Cards and Storage Device

  • Describe the types of memory used in computer systems.
  • Recognize key characteristics of different types of RAM.
  • Describe the considerations involved in expansion card installation.
  • Match the expansion cards to descriptions of their characteristics.
  • Propose solutions for specific system upgrade scenarios.
  • Classify the characteristics of storage devices.
  • Describe how to upgrade a system hard drive in a given scenario.

CPUs, Connections and Power Supplies

  • Match the characteristics of modern x86 processors to their descriptions.
  • Recognize types of CPUs.
  • Describe the considerations involved in expansion card installation.
  • Match the physical I/O connection types to their description.
  • Match the wireless technologies to their descriptions.
  • Describe the considerations involved in choosing a power supply.

Configurations, Displays, Connectors, and Peripherals

  • Describe the configuration considerations involved in setting up a graphics work station.
  • Identify the key components of an audio/video workstation.
  • Distinguish between VDI modes of operation.
  • Match the home PC configuration considerations to the appropriate PC type.
  • Determine the most appropriate choice for a home server OS.
  • Distinguish between CRT, LCD, and projector technologies used for display devices.
  • Describe how to install the keyboard and mouse.
  • Recognize key characteristics of touch screen monitors.
  • Choose the most appropriate peripherals for a given senario.

Network Cabling, IP Addressing, Ports and Protocols

  • Distinguish between shielded and unshielded twisted-pair cabling.
  • Describe how fiber cabling works.
  • Distinguish between VDI modes of operation.
  • Distinguish between RG-6 and RG-59 coaxial cabling.
  • Specify the class of an IP address.
  • Distinguish between IPv4 and IPv6 addressing types.
  • Identify the default subnet masks for Class A, B, and C networks.
  • Describe how DHCP assignment works.
  • Recognize how common ports are used.


  • Recognize key characteristics of laptop computer cards.
  • Describe how a USB flash drive works.
  • Recognize the differences between the display technologies used for laptops.
  • Choose appropriate laptop displays in given scenarios.
  • Use laptop features.
  • Describe how laptop components are used.


  • Describe the differences between laser, inkjet, thermal, and impact printers.
  • Install a printer using Windows 8.
  • Install printers using Windows 7.
  • Share printers.
  • Install printers.
  • Protect yourself when servicing a printer.
  • Replace printer consumables.

Operational Procedures

  • Describe best practice when ensuring the safety of personnel in an IT work environment.
  • Describe preventative maintenance measures for the workplace.
  • Recognize how to guard against risks to data and equipment in an electronic environment.
  • Match the key principles of information security to their descriptions.
  • Describe measures that can be taken to ensure information security.
  • Take steps to ensure information security.
  • Follow best practices when working with and maintaining personal computers.
  • Apply troubleshooting methodology to a given scenario
  • Describe the considerations involved in troubleshooting motherboards

Introducing Microsoft Windows

  • Distinguish between Windows operating systems.
  • Distinguish between 32-bit and 64-bit operating systems.
  • Match Windows features to their descriptions.
  • Match the security and administrative tools to their descriptions.
  • Choose the appropriate Windows tool for a particular task.

Installing and Configuring Windows

  • Choose a Windows installation method.
  • Describe the different Windows installation types.
  • Describe the decisions that need to be made prior to running a Windows Installation.
  • Distinguish between the formatting options available when working in Windows.
  • Identify basic Windows configuration tasks.
  • Describe the characteristics of key OS command tools.
  • Add Administrative Tools to the Start menu
  • Use Administrative Tools

Optimizing Windows

  • Manage hard drive volumes.
  • Describe Windows migration tools.
  • Use the correct Windows utility for a given scenario.
  • Use Windows optimization tools.
  • Determine the most appropriate Windows Utility to use in a given scenario.

Managing Windows

  • Configure Windows using the Control Panel.
  • Describe the characteristics of a workgroup.
  • Connect to a network.
  • Use the Control Panel to configure Windows.
  • Use Windows networking features.
  • Perform Windows maintenance tasks.
  • Describe the characteristics of System Protection.
  • Describe the features of access control in Windows.
  • Distinguish between the options available for implementing virtualization.
  • Choose a virtualization option for a given scenario.

System Troubleshooting

  • Apply troubleshooting methodology to a given scenario.
  • Describe the considerations involved in troubleshooting motherboards.
  • Recognize the causes of RAM errors.
  • Describe how to troubleshoot hardware and software related problems.
  • Describe the characteristics of CPU failures.
  • Determine if an issue is related electrical supply problems.
  • Troubleshoot hard drives.
  • Sequence the steps to troubleshoot RAID drives.
  • Identify the probable source of a hardware problem.

General Troubleshooting

  • Describe the options for dealing with malware.
  • Troubleshoot network problems.
  • Propose solutions to deal with security issues.
  • Match each video issue with its probable causes.
  • Match the considerations involved in performing specific laptop maintenance tasks to the appropriate tasks.
  • Recognize how to isolate the source of a printer problem.
  • Describe how to troubleshoot printers.

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